Frequently Asked Questions

In this section you will find all the answers to your questions.

01

A little bit of everything

  • Currently most of our activities are carried out in Spanish or English.

    You will never have a bilingual visit.

    The option to do it in another language is available only in private visits or personalized experiences.

  • The meeting point is indicated in the “Prepare your visit” section within each activity. You will also find it in the confirmation email once the reservation is made.

    If you still have doubts, you can contact us by calling + 34 642 098 890 or by email [email protected]. We will be happy to assist you.

  • Although it is mandatory to show the booking voucher you have received by email, it is not necessary to have it printed. In fact we prefer that you display it in digital format therefore contributing to the care of the environment.

  • In this event, we recommend that you contact us as soon as possible indicating the incidence and that way be able to give you a solution.

  • The places where access to the interior is indicated is in the description of each route or experience.
    Normally in case that we do not indicate anything; we do not access inside.

  • Everyone can have a bad day. For more information about modifications or cancellations, check out our “Cancellations” section here.

  • In these cases we always leave 5 courtesy minutes. We cannot extend the wait any longer since the rest of the group would be the most affected and in most activities we have reserved a specific time to visit monuments or other points of interest.

    In the case of private tours, if you want to start at another time you can check with us before making the reservation.

  • We currently provide services in Granada and Malaga and soon we will be in more cities in Andalusia. Stay tuned!

  • This option is ideal if you want to give a different and original gift to someone close to you.
    You can book any of our activities and send it as a gift to a recipient.
    This type of voucher does not require you to indicate the date, since the beneficiary can redeem it during a 1 year validity period from the reservation date.

    • When making the reservation you must check the option “I want it for a gift (no date)”.
    • Subsequently fill in the details of the buyer and beneficiary. You can even add a personalized message.
    • Once the reservation is made and paid (gift voucher) you will be sent a confirmation email and gift voucher (if you selected that option in advance).
    • On the other hand, the recipient will receive the gift voucher with a “redeem” button. You can redeem it at any time (before the expiration date). The name of the buyer and the message will also appear (if something has been written).
    • When the recipient decides to redeem the gift voucher, you just need to click on the “redeem” button of the received email and then a calendar will appear. Next you will select a date and time, indicate your telephone number and your name and click on the “book” button.
  • You will find all the information about this type of discounts in the “Prices and Discounts” section or directly here.

02

Clear as water

  • Book as soon as possible to guarantee your places. All our premium groups are small and limited to a maximum of 6 people.

    We guarantee quality and minimize the impact of tourism on the city’s daily life.
    Days with available places are indicated on the calendar in green. When all the places have run out, the day will appear in red.
    Finally, in the event that the days are indicated in purple call us to check availability.

  • It is easy, fast and 100% safe.
    Before starting we recommend that you have your credit or debit card handy.
    Select the desired date on the calendar (while it is still in green), then the number of adults, adolescents and children, and click the “Next” button.
    Finally complete the requested fields and click “Make reservation”.

  • At Andalucía 360 we have a 100% secure and encrypted online payment system against fraud and security in cardholder authentication through the SSL (secure socket layer) protocol.

  • The charge will be made in Euros (€).

  • Payment of the reservation must be made through our website or through the option of “booking by phone” without the possibility of paying it directly to the guide.

  • Payment can be made 100% securely with Visa or MasterCard.

  • After completing the reservation we will send you a confirmation email with the details, the meeting point and other useful information that you can carry on your mobile or printed on the day of the route.
    Be sure to correctly enter your email address.

  • You will receive the confirmation email immediately after payment.If you don’t receive it, there are two possible reasons:

    • That the payment has not been completed correctly, check your bank account.
    • That you have not written your email correctly.

    Call us at the phone (+34) 642 098 890 or write us an email to [email protected] and we will help you solve it. You can also contact us directly here.

  • Most likely, the payment was not completed and therefore the service is not confirmed. We recommend that you make the reservation again and finish the process.

    If you check that you have been charged for the amount in your bank / paypal and you have not received the confirmation, you may have put the email wrong. In this case, call us at (+34) 642 098 890 or write to [email protected] and we will help you solve it.

    You can also contact us directly here.

  • This reservation modality is designed for those people who want to book by phone without having to provide bank details during the call.

  • You can request the reservation of most of our activities by phone, easily and 100% safely.

    • Calling our customer service phone number, you indicate the activity you want to book along with your basic personal data (name, phone, email …)
    • Then we send you a link via email through a secure payment button where you can enter your bank card details.
    • We can keep your reservation up to 3 hours.
    • Once paid you will receive another confirmation email and that’s it. It’s that easy!
  • Of course! You simply have to indicate the data of the person who will carry out the activity instead of yours.

    In the payment information, you must indicate your data so that the transaction is completed correctly.

  • We are sorry, in individual reservations the total amount must be paid at the time of making it through the web or in the case of making a pre-reservation by phone within 3 hours.

    It is possible to pay by credit card (except American Express) or by debit card.

  • It depends on the guided tour you have chosen.

    • In the activities that do not involve the entrance to large monuments or the hiring of external services such as transport there is no problem.
    • On the other hand, there are certain activities in which the date cannot be modified because we have had to buy the entrance or transport ticket in advance and the issuing institution or company does not allow such modifications.

    If you still have doubts about whether or not you can modify the date of your reservation, call us at the phone number +34 642 098 890 or write us an email to [email protected] indicating your reservation number and we will solve all your doubts immediately .You can also contact us directly here.

  • If you have booked an activity that does not entail the entrance to large monuments and you want to modify the date of your reservation, write to us at the email [email protected] indicating your name, the new date and the reservation number that appears in the confirmation email that you have received.
    You can also contact us directly here.

  • Nuestras actividades no se pueden contratar directamente a través del guía. Todas las reservas deben ser efectuadas y abonadas a través de la página web, salvo en el caso de que quieras hacer una reserva por teléfono y pagarla mediante el enlace que te mandamos por email.

  • We have a flexible cancellation policy in the vast majority of our activities. You can cancel your reservation up to 24 hours in advance and 100% free.

    In the event of a request to cancel the purchased service, you must do it by sending an email to [email protected], indicating your name and the reservation number that appears in the confirmation email that we have sent you.

    We recommend doing it as soon as possible to avoid possible cancellation fees.
    For more information see our “Cancellations” section or directly our “Terms and conditions”.

03

We reward your loyalty

  • That’s right !, we have two types of discounts.

    “Multipack discounts” and “Promotional codes”.

    In the following lines we explain what each one is and how they work

  • It is a type of discount that is applied to the total amount when you book together two or more activities that are different from each other.
    This type of discount does not apply to bookings made on different dates.

  • It’s very easy! When you have added two or more activities to the shopping cart you will see how the current discount on the total amount is automatically applied to you.

  • The activities to which this type of discount is applied are shown with this icon:

    descuentos visitas guiadas andalucia

  • It is not a fixed percentage since it can vary according to the season.

  • It is a type of discount that applies directly to the price of our activities.

  • At the time of booking, insert the current promotional code in the “promotional code” box located below the booking calendar and you will see how the discount is automatically applied to you.

  • The activities to which this type of discount is applied are shown with this icon:

    descuentos visitas guiadas andalucia

  • It is not a fixed percentage, it can vary according to the date.

  • Sorry, prices are the same for all customers.

  • During the booking process you will see all the different prices. These will vary, especially, according to peoples’ age.

04

When do we meet?

  • We recommend making the reservation as far in advance as possible as we limit the groups to 6 people to guarantee quality. Keep in mind that on certain dates such as Christmas, Easter, long weekends and holidays, the groups usually fill up quickly.

  • Within the page of each activity, on the right side, you will find a calendar in which you can see the date and time when it is carried out.

    Available dates are marked in green.

  • In the event of regular activities, only the days and times indicated in the calendar are carried out.

    In the event that you want to hire a private visit on other dates or times, call us at tel. (+34) 642 098 890 or send us an email to [email protected].

  • Most do, but each activity has its own calendar. Check availability and book as soon as possible. In high season or holidays groups are usually booked well in advance.

  • This option is only available in the “gift voucher” modality.

    If you want to know more about this option you can do it here.

05

In small committee

  • To guarantee the quality and exclusivity of this type of visits, we limit the group to 6 adults and 2 children under 3 years of age.

    This way we both contribute to creating more sustainable tourism.

    For bigger groups we recommend you to contact us to give you other alternatives.

  • There isn’t a minimum number of people who have to book the activity.

    In most cases the price of the activity is the same for one person as well as for ten.

  • Within the private visit modality, the price is usually indicated per group, that is, the price is the same for one person as for several, since what is paid for is the guide.

  • We are sorry, but it is not possible to join a private visit, because people who book this type of visit want to enjoy privacy and exclusivity and pay a higher rate for it.

  • It is a service that carries an additional cost of € 25 per group.

    If you want us to pick you up from the hotel, indicate this in the contact form, as well as the name of your hotel.

06

Anybody can have a setback

  • We have a flexible cancellation policy for the vast majority of our activities, which can be canceled up to 24 hours in advance, 100% free of charge.

    Even so, Within our “terms and conditions” there are two types of cases:

    • Cancellations of guided tours that include tickets to monuments and / or shows.
    • Cancellations of guided tours, activities or experiences that do not include entrance fees to monuments.

    Depending on the type of assumption and when the cancellation is made, it can be refunded 100% or incur cancellation costs.

    For more information see our “terms and conditions” here.

  • Most of our activities are normally carried out throughout the year regardless of the rain.

    In specific experiences, if the weather conditions prevent us from carrying out the activity, we would offer you an alternative date or a 100% refund .

  • In the event of being entitled to a refund, the amount paid will be refunded using the same payment method in which the reservation was made.
    It is an automatic operation which for security cannot be modified.

  • If you are entitled to a refund, send us an email to [email protected] indicating your name and reservation number.

  • The corresponding amount will be returned within 72 hours from receipt of the cancellation request.

07

Still have doubts?

  • Yes, you can call us at (+34) 642 098 890 where we will give you personalized attention since each client is unique.

  • Of course! You can rest assured, we are extremely careful with the personal data provided by our clients. You can check our “Privacy Policy” here”.

  • Most of our activities are suitable for the little ones.

    However, some guided night tours, especially those related to mysteries and legends, are usually more focused on an adult public.

    There are cases where we tell about events that have actually occurred and may impact young children.

    Likewise, other long-lasting cultural tours can be too exhausting for the little ones.

    In these cases the parents are the ones who know their children best and are the ones who have to make the decision under their responsibility.

  • We are in the process of growth and always looking for talented people who want to develop professionally. You can send us your CV to [email protected].

  • Except our headquarter in Granada, we currently have no physical office in any other destination, so all reservations must be made through our website or by phone.

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